Pravilnik o zasebnosti
Privacy Statement
GONG d.o.o. undertakes to provide protection of personal data of customers by collecting only the necessary, basic data on customers / users that are necessary for the fulfillment of the contract; it regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from the lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to do their job. All employees of GONG d.o.o. and business partners are responsible for adhering to the principles of privacy.
Collection and use of information
Gong values and protects your privacy. In the process of realization of the requested service and for providing information and information related to your purchase or other service, we will use only the information that you voluntarily give us. We undertake not to sell, disclose or give this information to a third party in a manner not stated in this statement.
Registration
In order to make a reservation or send an inquiry on this website, the user pre-registers by filling out the registration questionnaire. During registration, users are asked for contact information (such as name and e-mail address, residential address, telephone number). This information is used to contact the user when answering questions posed on our website and to ensure the privacy of users when controlling the status of the reservation and entering or changing data. The user can send an inquiry without data and only with a correctly entered email address.
Reservation
When booking goods or other services we offer on this site, we will ask for personal information of the holder of the reservation (such as name, address, contact phone number, etc.). This data will be used exclusively for the realization of the service. Payment data (such as card number, etc.) are specially protected and will be available only to banks or card companies for payment authorization, inaccessible data to Gong d.o.o. and available only to an authorized company for the collection of such dana.
Log files
We use IP addresses to analyze trends, maintain websites, track user movements, and gather broader demographic data. IP addresses are not linked to any personal data that can be used to identify an individual.
Availability of information
The demographic data collected will be available to our media partners, professionals and advertisers. This is not related to any personal data that can be used to identify an individual. We may partner with a third party to provide special services. Only when the user registers for these services will the third party have access to the names or other contact information necessary to provide the said services. A third party is not allowed to use personal data except for the purpose of providing the above services.
Links
These Internet sites contain links to other Internet sites. Please note that Gong cannot be held responsible for respecting the privacy practices of the other websites mentioned. We encourage our users to read the privacy statements of each website that collects personal information. This Privacy Statement applies solely to the information collected on this Website.
Newsletter
Contact information, such as name and email address, may be requested in case the user wishes to sign up to receive the newsletter.
Questionnaires
Our websites periodically request information from users through questionnaires. Participation in these questionnaires (e.g. sweepstakes) is entirely voluntary and the user is left with the choice to provide or refuse to provide the requested information. The information requested may include contact information (such as name or home address) and demographic information (such as zip code or age). Contact information will be used to notify winners and prize winners. The results of the questionnaire will be used to monitor and improve this website and / or our services.
Security
These websites take all measures to protect user data. The entry of confidential data through this website is protected online and offline. If confidential information (such as personal information) is required from users in our registration form, that information is encrypted and protected by a security protocol (SSL). While on a protected page, the padlock icon at the bottom of an Internet browser such as Internet Explorer, Netscape Navigator, or other Internet browsers is locked, unlike an unlocked or open icon during a normal search of our pages. In addition to using SSL encryption to protect user data on the Internet, we do everything in our power to protect the same data off-line. Access all data about our users, not only the above confidential information, is limited. Only employees who need it to access a particular service have access to confidential information.
For all additional questions about security on our website, you can send an e-mail to: whoosh@gong.com.hr
Special offer
You may from time to time receive information about products, services and special offers, as well as a newsletter. Respecting the privacy of our users, we offer the possibility of rejecting this type of information. Please check how to select these options.
Corrections / Updates of personal data
If a user's personal information (such as a zip code) changes, or if a user no longer wants our service, we allow you to correct, update, or remove the user's personal information we hold. This can usually be done on the "My Account" website or by sending an e-mail to: whoosh@gong.com.hr
COLLECTION AND PROCESSING OF PERSONAL DATA
Data processing manager
Gong d.o.o. with registered office in Sv. Leopolda Mandića 7a, 21204 Dugopolje, is the manager of the processing of your personal data.
The privacy policy applies to all personal data of users that we collect and process, directly or through our partners.
Personal data is any data relating to a natural person whose identity has been established or can be established, directly or indirectly.
Data processing is any action performed on personal data, such as the collection, storage, use, insight and transfer of personal data.
This Policy does not apply to anonymous data. Anonymous data is data that cannot be linked to a specific individual.
What data we collect:
Personal data: name, surname, address, contact number, email address, date of birth, ID number, OIB
Photos and videos: when using video surveillance
Sales and service information: purchase information, including customer customer identity, contract number, and warranty information, complaints, delivery, support, and services, including complaints and claims.
Purpose of data collection:
Product Sales and Service - to process your sales, configure and service your product
Gong d.o.o. will collect personal information, sales and service information as well as customer history information when you purchase, service or repair a product purchased from us, including warranty and verification claims, and will use them to provide the services you have requested and to inform you about issues related to your product and the fulfillment of the contract.
The provision of personal data for the purpose of fulfilling the concluded contract is a contractual obligation and if you do not provide it, it may affect the proper execution of the contract or even disable it.
Customer support and marketing - for answering inquiries and giving news and offers
Gong d.o.o. collects personal information and may use it to provide customers with support, answers to inquiries and complaints, and to assess which news and offers you are most likely to be interested in and to contact you about those offers in accordance with your interests.
Video surveillance - to control entry and exit from work premises and premises and to reduce the exposure of workers to the risk of robbery, burglary, violence, theft and similar events at work or in connection with work.
Transfer to third parties
Personal data may be transferred to third parties, provided that there is a legal basis for the transfer.
Your personal data may be transferred to the following entities:
1.) For the implementation of the contract for the delivery of goods, we will share the data with the distribution service providers with whom we cooperate and have concluded contracts. The distribution service provider may, upon delivery of goods or services, request the user a personal document for inspection and / or record certain data from the document. If the user is not willing to submit such data necessary for the delivery of the package, ie. proof of ordering, service or goods will not be able to be performed or delivered.
2.) To the service providers of authorized services when advertising the product within the warranty or at the request of the user due to a defect or inability to use the product for any of the user's important reasons.
3.) Sponsors of prize competitions in the process of handing over prizes to the user. If the user does not want Gong d.o.o. shares data with sponsors for the purpose of awarding a possible prize, we advise the user not to participate in such activities both in the store and on the website of Gong d.o.o.
4.) State institutions that request data for inspection due to some third party processing or the need to exercise the rights of Gong d.o.o. due to non-compliance with the service contract.
5.) Mailchimp, a company professionally engaged in the automated sending of advertising messages
6.) The data is available to the software company Filipinformatika d.o.o. which maintains the system i.e. webshop gong.com.hr
How long we keep your data:
We store and process personal data only for as long as is necessary to perform a certain legitimate purpose, unless applicable regulations no longer storage period is provided for a particular purpose, and at least for the duration of the contract between the user and Gong d.o.o.
In the case of giving consent to marketing, we keep the data as long as the consent is not withdrawn. In the case of rejected bids, where no consent has been given for marketing, we keep the data related to the bid for one year, and in case you ask us to delete them, they will be deleted immediately.
Personal data that is no longer needed is either irreversibly anonymized or destroyed in a secure manner.
Web shop:
Access to the Whoosh! web shop is possible with or without registration.
When registering a natural person on the Whoosh website, we ask you for certain personal data such as Name and Surname, email address, residential address, telephone number, sometimes date of birth in order to provide various benefits. When registering, the customer accesses his database on the Whoosh webshop, within which he has several benefits (loyalty program and points collection, support in the form of keeping an invoice, warranty card, etc. in case the customer loses them ..)
When purchasing on the gong.com.hr website without registration, we collect the data necessary for the delivery of the purchased goods, and the specified data is stored for the purpose of fulfilling the contract.
The user of our website can choose whether he wants to receive promotional messages or not by clicking on the checkbox, regardless of whether he has registered on the site or not.
Providing personal information is a decision of the user who may or may not use the benefits of our company. If the user chooses not to provide the data required for a particular activity, it will not be able to be implemented.
The data provided by the user during registration are stored on the webshop server and in the business program to which the employees of that department have access, along with the codes for access to the business program.
You can deactivate your registration at any time by selecting the deactivation field. In this case, the data will be stored in the web shop system as long as there is a need to perform a legitimate purpose, and at least for the duration of the contract between the user and Gong d.o.o.
We recommend that our users combine uppercase and lowercase letters and numbers when creating a password for an account to make the password itself more sophisticated and harder to crack. We, as a company, hereby inform customers that credit card data as well as any data of this type are not stored or processed on our site, but on secure sites of HT (PayWay) where everything is done through encryption, and we as a company do not visible in its original form. You as a user may choose to leave the information permanently on the billing sites but this information is not on our servers or within our software. We encourage you to read how these pages process and record this type of your data.
Where personal data is stored:
All data is stored on several media:
- Data for promotional purposes: on the Gong account and the leased part within the mailchimp page (user email address ...)
- Data in the user as a customer: - on the website of the web shop gong.com.hr, which is located on the leased part of the company that provides space on the web named Filipinformatika d.o.o.
- on the local server Gong d.o.o. to which only certain employees of the company and the authorized server maintenance company Filipinformatika d.o.o. have access.
-urveillance camera footage- on the video surveillance server within the network of Gong d.o.o.
Gong d.o.o holds local servers in the Republic of Croatia at Gong's premises.
Access and change data:
The user, at any time, has the opportunity to access his data stored on the website where he can revise, change and delete it. All changes made to the website will be recorded within the business program itself with an interval of 24 hours.
The buyer ie. the user can at any time obtain information on which data Gong d.o.o. has stored by sending an inquiry to the email address whoosh@gong.com.hr
We will only be able to provide feedback on your inquiry if the inquiry is sent from an active email recorded in our business software with the correct information within the email (name and surname, telephone number of the user requesting information) to protect you from exposing your personal data to a third party.
The right to forget the user's personal data:
The user has the right to request the deletion of personal data at any time. You can do this by sending a request to the email address Whooshgong.com.hr and the data will be deleted without delay unless there is a legal obligation to keep the data, a legitimate interest and the basis for exercising your legal rights.
We will only be able to provide feedback on your request if the request is sent from an active email recorded in our business software with the correct information within the email (name and surname, telephone number of the user requesting information) to protect you from exposing your personal data to a third party.
The right to complaint:
If, despite all the measures taken to protect personal data, you believe that you have grounds for complaint, please contact the email address whoosh@gong.com.hr. In addition to the application to us, you can also submit the application to the Agency for Personal Data Protection.
Security measures for personal data protection:
The collected data is electronically protected by an SSL certificate that encrypts the data and thus ensures that communication between the user's computer and Gong d.o.o. takes place through a secure protocol without the possibility of access to data from third parties. We take data protection seriously and take all advanced technologies to keep your data protected. We implement all reasonable data protection measures but cannot guarantee the protection of information transmitted to or from the Internet and therefore we are not responsible for information received in this way by a third party. Gong stores data within the EU and only extraordinarily outside the EU.
The privacy statement, Gong d.o.o., may be amended at any time by posting the amended privacy text on the Whoosh website. We hereby invite users to periodically review this statement which will indicate new changes if any have occurred in the previous period. If the user does not agree with this privacy statement, we instruct the user to leave, not access and not use the gong.com.hr site. The change of the privacy statement takes effect immediately after the publication on the gong.com.hr website. user after the entry into force of the changes, implies that the user confirms and accepts the amended privacy statement.
Cookies policy:
A cookie is information that a website stores on a visitor's computer or mobile device. The cookie allows the website to remember the actions of the visitor from his visits. Most browsers allow the use of cookies, but the user can delete cookies at any time or set a ban on the use of cookies in the browser. The most common reasons for using cookies are user identification, remembering user preferences, helping to enter or view content that has already been entered in previous visits, collecting data for analysis and promotional campaigns.
When you use cookies, certain data is collected automatically from your computer when you come to our site. This information may include your IP address, access date and time, information about the type of computer, operating system, browser you are using, program versions, and your computer's language settings. By accessing the site itself, you will see a notification about the use of cookies that collect this information, and by clicking on the "I agree" field, you give us consent to the collection of this information. If you do not agree to the consent on the site, this information will not be collected, stored and processed.
Cookies can be Session cookies - they are stored on your computer and are deleted immediately after closing the browser and allow the site to collect temporary data such as a shopping cart or comments
Persistent cookies - remain in the computer even after closing the browser or shutting down the computer but usually have an expiration date. Gong uses cookies of this type to facilitate access to users, which is visible in situations when the user returns to gong.com.hr and is immediately logged in. the same that says they store a username and password.
First-party cookies that come from the website you have visited can be temporary and permanent. Such cookies allow the website to store the data used when the user visits the website again. Third-party cookies are cookies that come from external services that store limited cookies to the user (these services are Facebook, Instagram, Google analytics, AdWords ...)
These cookies are set by the Gong webshop and serve as an aid in interpreting user behavior and marketing purposes.
Options available to you:
In the browser settings you can specify which cookies you want to accept and which to reject. The location where you edit the settings depends on the type of browser, and can be found when searching for help or help files. If you decide that you do not want to accept cookies from the gong.com.hr website, there is a possibility that you will not be able to use certain functions on the website.
Gong d.o.o.